We strive to achieve the highest standards possible, so it is important to us to know what you think about your holiday and the service we provided.
If you enjoyed your holiday, we would love to know all about it. On the other hand, if you feel that we could make improvements, then we would appreciate your comments so that we can include them in our future planning.
Here are a selection of comments from our customers:
Have just returned from a holiday booked through you
at the St Brelades Bay hotel.
Would just like to say that everything you arranged was excellent and we had a great holiday.
Thank you very much.
We were most impressed by the service we received from yourselves, we have never experienced a holiday that ran as smoothly as this one did from start to finish. We would have no hesitation in recommending you to our friends, and will look to use your services again.
We travelled by air from Birmingham to Guernsey. All
the travel arrangements provided by you went without a hitch, both on the
outward journey and the return journey, including transfers from airport to
hotel by Intransit's friendly drivers.
We stayed in a twin room at Best Western Moores Hotel in St Peter Port. The accommodation was excellent, and the service first class. We could not fault it. The half board arrangements were excellent and we enjoyed every meal of our stay. The hotel staff were friendly, very helpful and we would recommend Moores to any one.
It was everything we expected. Although the flight out was delayed the minibus was there when we arrived at the airport and delivered us to our hotel (Radisson Blu, Jersey). The receptionist was welcoming and the room was splendid, the beds were so comfortable. We had stayed last year and it was every bit as good. We travelled everywhere by local bus and visited lots of interesting places, there was not enough time to fit everything in, so a return trip is on the cards. Everyone we met was very friendly and helpful and the local rep remembered us from last year and we had a chat.
Not only did you give me a prompt, courteous and competent service but you more than delivered with a first rate holiday with no hidden extras or problems. I want you to know that in a world where everything and particularly the so called service industry is at best mediocre, or at worst downright dreadful your company shines out. Thankyou so much indeed.
The holiday was perfect from start to finish. Everything was exactly as we had booked. The Safari was outstanding and the whole holiday outdid our expectations. Thanks so much.
visited Guernsey and had day trips to Herm and Sark islands, while staying at the Grange
Tell us about your holiday : Absolutely fabulous. Beautiful islands, lovely weather,
helpful locals, great hotel and fabulous
food. The 'summer events' laid on
for visitors were first class entertainment and thoroughly added to the visit. The history, the coastal
walks, the shops, the ferry trips, the scenery, the peace and quiet were all spectacular in my
Everything was expertly arranged by your staff. Could not have asked for anything better. Everthing ran like clockwork which made all the difference.
Thank you all for organising our amazing trip to Sri Lanka. From
start to finish the whole trip was perfect. Every hotel, tour, safari, sightseeing event was brilliant.
The Cinnamon hotel group is an incredible selection of hotels and we would not hesitate in recommending them to anyone, but all of our hotels were at an exceptional level. I have already passed on your details to a couple of people who are interested in following our footsteps. I do hope they contact you.
A special note should go to our private driver /guide, known as Lucky, who was fantastic. He could not do enough to please us. His driving was perfect, and his knowledge and enthusiasm for his country was amazing. I would greatly appreciate it if you could pass on our thanks to him.
We certainly will be using your services again for our travels, and will be in touch in the not too distant future regarding our next adventure..
S & K Dougal